Return & Refund Policy
Last updated: October 2026
We want you to be happy with every Bokleh order. If there is an issue with your order, our team in Amman is ready to help.
Return Eligibility
Unworn pieces in their original packaging can be returned or exchanged within 7 days of delivery. For hygiene reasons, hair accessories that have been worn can't be returned unless they're faulty.
Faulty or Incorrect Items
If you receive a faulty, damaged or wrong item, contact us within 48 hours of delivery and we will replace it at no extra cost.
Refund Process
Once your return is inspected and approved, refunds are issued in cash or by bank transfer within 3–5 business days.